NS4350D - Quality Management in Nursing and Health Care - 4 Credits

This course provides a multidisciplinary approach to quality management. The learner will gain an understanding of the historical and theoretical evolution of quality management, national quality standards, customer satisfaction and cost, issues in quality care, various methods of collecting and managing quality data, and applying evidenced-based practice to healthcare systems to improve quality outcomes.

Prerequisite: EN1300

Delivery: online