OM4100D - Quality Management in the Supply Chain - 4.5 Credits
This course introduces students to the critical role of managers in the process of understanding, measuring, and improving quality throughout the supply chain. This applies to both the manufacturing and services field. Students will gain an understanding of quality control strategy, operations, and implementation as a means of creating comparative advantage for a firm. The interaction between quality control and other business functions is studied. The use of product quality as an input into its value to customers is emphasized. Students will also study and implement a Six Sigma™ quality control methodology. Finally, the value of leadership in the organization in creating and improving a culture of quality is studied.