Technical Support
Technical Assistance
| FAQ Database: | http://www.national.edu/knowledgebase |
|---|---|
| Telephone: | 1-800-548-0602 |
| Hours: | Monday – Thursday :: 7 AM – 7 PM MST Friday :: 7 AM – 5 PM MST Sunday :: 4 PM -8 PM MST (email only) |
| Email: | nausupport@national.edu |
System and Software Requirements
| Required | Recommended | |
|---|---|---|
| Operating System | Windows XP, Vista, Windows 7 Mac OS X |
Windows 7 Max OS 10.7 or greater |
| Video | Minimum resolution of 1024 x 600 | Resolution of 1024 x 768 or greater |
| Internet Speed | High speed Internet access | cable modem, DSL |
| Sun Java Runtime Environment (JRE) | JRE 1.6.x (Required to run Equation Editor) |
JRE 1.6 update 31 |
| Java script | Enabled | Enabled |
| Cookies | Enabled | Enabled |
| Software | Microsoft Office 2010 Professional Some courses (especially IT) may require additional software |
|
| Audio/Visual | Speakers & DVD/ROM, recent video & sound card, webcam (where instructed; required for proctored classes) | |
Browser Support
| Browser | Status |
|---|---|
| Internet Explorer 10 | Pending (Not Recommended) |
| Internet Explorer 9 | Supported (Preferred) |
| Firefox (newest) | Supported (Preferred) |
| Chrome (newest) | Supported |
| Browser | Status |
|---|---|
| Firefox (newest) | Supported (Preferred) |
| Safari 5.1 | Supported |
| Operating System / Browser | Status |
|---|---|
| IOS 5 (Safari 5.1) | Supported |
| IOS (Newest) | Supported |
| Android 2.2 (Froyo) | Supported |
| Android 2.3 (Gingerbread) | Supported |
| Android 3.2 (Honeycomb) | Supported |
| Android 4.0 (Ice Cream Sandwich) | Supported |
| Android (Newest) | Supported |
| Blackberry 6 | Supported |
| Operating System | Browser | Version | Status |
|---|---|---|---|
| Android (Newest) | Android Browser | Newest | Investigation |
| iPad (Newest) | iPad Safari | Newest | Investigation |
| Playbook (Newest) | Playbook Browser | Newest | Investigation |