Technical Support


Technical Assistance

FAQ Database: http://www.national.edu/knowledgebase
Telephone: 1-800-548-0602
Hours: Monday – Thursday :: 7 AM – 7 PM MST
Friday :: 7 AM – 5 PM MST
Sunday :: 4 PM -8 PM MST
For IT Support, please fill out the request form here.
Email: uservices@national.edu

System and Software Requirements

  Minimum Requirements Recommended
Operating System Vista, Windows 7

Mac OS X 10.7
Windows 7 or Greater

Max OS 10.7 or Greater
Video Minimum resolution of 1024 x 600 Resolution of 1024 x 768
or greater
Internet Speed High speed Internet access cable modem, DSL
Java

Version 7 Update 45

(Required to run Equation Editor)

Version 7 Update 45
Java script Enabled Enabled
Cookies Enabled Enabled
Software Microsoft Office 2013 Professional *(Note: Requires Windows 7 operating system or greater)
Some courses (especially IT) may require additional software
Audio/Visual Speakers & DVD/ROM, recent video & sound card, webcam (where instructed; required for proctored classes)

Browser Support

Windows
Browser Status
Internet Explorer 10 Supported
Internet Explorer 9 Supported
Firefox 24 or Greater Supported
Chrome 31 or Greater Supported
Mac OS X
Browser Status
Chrome 31 or Greater Supported
Firefox 24 or Greater Supported
Safari 5.1 or Greater Supported
Mobile web
Operating System / Browser Status
IOS 6 or Greater Supported
Android 4.0 or Greater Supported
Tablet
Operating System Browser Version Status
Android 4.0 or Greater Android Browser Newest Supported
iPad 2 or Greater iPad Safari Newest Supported
Microsoft Surface Internet Explorer 10 Supported